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Delivery Policy, Warranty And Returns

Purchase Restriction

Sales of item is restricted to purchase within ONLY Singapore, Malaysia and Indonesia.

Any purchase outside the above listed countries will not be refund.

Delivery Policy
All orders will ship within 2 business days from date of order.

With application of promotion codes that comes with free delivery, free delivery is only available anywhere within Singapore and West side of Malaysia. 

Shipping Methods
Please choose desired route of shipping.
- Standard (ground) will take 7-10 business days from date of order.
- Expedited will arrive 3 business days from date of order.
Payment Information
Visa
Mastercard
American Express
Discover
Check or Money Order - Check or Money order purchases must be prepaid in full (installment payments are not available for check or money order payments) and should include S&H (if applicable) and sales tax for all delivery. 
Order and Shipping Confirmation
After you make a purchase on our web site, you will receive an E-mail confirmation containing your order information within a few hours. All customers who provide an email address, whether orders are placed by phone or web, will receive an email shipping confirmation once their order is shipped.
Warranty*
At MyPurMist™ we believe very strongly in product quality and in our quality assurance processes. Every unit is subjected to rigorous inspection and test procedures to ensure it meets our exacting specifications. Defective product is extremely rare. We do, however, examine returned products to help us identify product and/or process improvements.
You have nothing to lose in trying any MyPurMist product. MyPurMist comes with a one-year warranty covering any manufacturer defect-related problems resulting from everyday use of the product. The warranty does not cover damage resulting from use of any water other than distilled or demineralized water (we recommend using MyPurFill liquid only) or otherwise not following the instructions for use in the user manual. If a warranty claim is made, we will replace the product at no cost to the customer. Please contact us at 65-6848 5125 or 65-6848 5126 for any query. 
Please note that MyPurMist does not permit the return of or offer refunds for:
  • Products purchased, new or used, from unauthorized distributors or through unauthorized distribution channels.
  • Any accessories that have been opened.
  • MyPurMist devices purchased more than 30 days prior unless specific specials extended this period.
  • Packages missing components.
  • Products returned without a valid itemized receipt.
  • Shipping charges



Products returned without an RA (Return Authorization) number will not be accepted. It is the responsibility of the sender to provide valid tracking information if confirmation of return is disputed. MyPurMist does not assume responsibility for lost or stolen product being returned for a refund without an RA number.

Note: MyPurMist recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to MyPurMist or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.